To see where configuration management provides real-world benefits, consider these examples: The ITIL framework was revamped again in 2019 with the launch of ITIL 4, which differs in several ways from previous versions. This is often referred to as a configuration management database ( CMDB).Ĭombined, these three concepts outline the goal of configuration management: to identify, record and verify the items inherent in any IT system - not just the physical devices - and the relationships between them. The set of tools used to store, manage and analyze the data of configuration items and their relationships. An individual unit within the configuration model with associated attributes and relations. The model specifies the types of configuration items that are represented, which attributes are tracked and how those items are related. ITIL defines three general components of configuration management: Regardless of the name change, the idea is equivalent. Originally introduced in ITIL 2, configuration management was renamed in ITIL 3 to Service Asset and Configuration Management. Change always brings the possibility for system errors or service issues - so, change management enforces that all modifications are well-planned and executed.Ĭonfiguration management is a bit more difficult to define. This process generally ensures that only authorized modifications are made to an item to mitigate risks. It's the process by which IT admins - or software - track and identify changes that occur within an environment. IT ops teams constantly battle to keep systems running and manage changes both intended and unintended - and here is where change management excels.īroadly speaking, change management is a set of standardized methods and procedures that minimize the effect of change-related incidents within the IT organization. What is change management?Ĭhange management is easier to define than configuration management. In an effort to establish a baseline understanding, both these processes are discussed here in the context of ITIL, which is a framework for IT service management ( ITSM). Different organizations have different definitions of change management and configuration management in IT.
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